Do I get my money back if a concert is cancelled?

Yes, as the promoter and the platform announce, usually to the card you paid with. Some handling fees may not come back.

Is my ticket still valid if the show is postponed?

Usually, for the new date. There is often a window to request a refund if you cannot go.

How long does a concert refund take?

Usually weeks, depending on the platform and your bank. Keep the confirmation email and order number until it arrives.

Practical

Concert postponed or cancelled: how refunds work, and what nobody refunds

A postponement or cancellation arrives with a dozen questions at once. Most of the answers are in the promoter's official notice. This is what to look for in it.

26.09.2026 · Tao Meo Ticket

Postponed is not cancelled

Postponed: the show moves to a new date. Tickets usually stay valid for it; there is often a window to ask for a refund if you cannot make the new date, after which the ticket simply carries over.
Cancelled: the show will not happen, and tickets are refunded as the promoter and the platform announce.

Who refunds, and to where

The ticketing platform refunds on the promoter's instruction, usually to the payment method used. Some refund automatically, some need a form within a deadline. Either way the money goes to the person who bought: if someone bought for you, or you bought a ticket second-hand, it goes to them.

What is usually not refunded

Some platform handling or delivery fees, depending on the terms.
Your bank's foreign transaction fee.
Flights, hotels, visas: travel insurance or changeable fares are the protection there.
Exchange-rate differences: a refund to a foreign card is converted at the rate on the day of the refund.

If you bought through someone else

A proxy: the refund lands on their card. Agree beforehand how the ticket money comes back to you and how the service fee is handled; Tao Meo splits the amounts as set out in our fee guide.
A resale: the refund goes to the original buyer, and you have almost no way to claim it. That is another reason to buy second-hand only through official transfer.

The cancellation scam

Right after a cancellation, fake "refund support" messages and pages appear, asking you to log in, send card details or pay a processing fee. Real platforms do not charge you to refund you. Follow only the platform's own site and the promoter's channels.